Quality Assurance Manager
QC - Montreal

Opportunity Snapshot
Top reasons to consider aligning your career with Engage2Excel
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Build a career home where you can take on diverse challenges and pursue multiple career paths

If you have experience with performance testing and benchmarking, paired with a solid understanding of automation frameworks, and you enjoy leading a team to adopt best practices, this position offers you some intriguing opportunities. You will:
  • Make an impact in this high visibility role leading a team and building a strategy for exciting new technology products.
  • Work with the most current technologies and approaches, primarily based around the Microsoft stack, as we develop our new ecommerce domain.
  • Bring your knowledge of best practices and tools to lead a strong, collaborative team that is interested in hearing your ideas and finding a more efficient way to work.
  • Showcase your potential to take on additional responsibilities and advance in an organization that encourages people to pursue the areas that most interest them.
  • Join an industry expert in employee engagement; we apply that expertise internally, delivering a rewarding, fulfilling, and fun workplace for our employees -- it's no surprise that we have many long-tenured employees.
Engage2Excel helps human resources organizations create unique candidate and employee experiences from pre-hire to retirement. We know that engaging workplace experiences are essential for motivating employees to care more, work smarter and stay longer. We understand what employees really want because we look at the entire employee lifecycle through a scientific lens. We help more than 3,000 client partners in 100+ countries around the world leverage employee engagement to increase competitive advantage and improve bottom-line results.

Pictured: E2E's Career Experience Suite (CXS) includes solutions in recruitment, onboarding, employee recognition, leadership development and engagement surveys. Video: Part of the suite is CXS Survey, which combines a science-based framework with our cloud-based platform that simplifies survey development, deployment, reporting and analytics.
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Key Role Leading QA Team for Our Next-Gen Platform with the Latest Technologies

The Requirements
Find out what it takes to thrive in this role.
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To be a good fit for the Quality Assurance Manager opportunity, you should have:
  • A bachelor's degree in Computer Science or a relevant discipline, or equivalent experience
  • 2+ years of QA Engineering management or team lead experience, ideally including experience transforming manual testing teams to high efficiency, automation-centric software QA teams Quick question for you - click here
  • 3+ years of experience with performance testing and benchmarking
  • 2+ years of working knowledge building out automation frameworks within enterprise QA including:
    • Knowledge of best practices for building, maintaining and retiring test cases and frameworks
    • Experience overseeing and directing the development of new test frameworks and applications to ensure the implementation of automated test solutions
  • Experience with Agile Scrum methodology
  • Experience across the full software development life cycle, from conception, design, implementation, and testing to documentation, delivery, and maintenance
  • Experience providing and/or reviewing time estimates, technical recommendations, and proposed test solutions based on technical and business requirements
  • Knowledge of how to mitigate risk and escalate to technology leadership
Pictured: E2E offers employee recognition solutions tailored to each client's unique needs. CXS Recognize combines three decades of engagement research with industry-leading technology, including conversational artificial intelligence and powerful analytics to help clients develop programs that engage, celebrate and reward employees.
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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Reporting to the VP of Software Engineering, you will be responsible for establishing the vision and direction for Quality Assurance, and for directing the day-to-day operations of the teams that perform software testing. This includes 2-4 direct reports in Montreal and India, as well as vendor-supplied QA resources in Bolivia and Ethiopia whose work you will manage. Some of our teams are still working with manual testing frameworks, so one of your main goals will be to bring in best practices for automation and help convert to an automation framework.

Pictured: Whether it’s one hire or 3,000, CXS Recruit provides flexible recruiting solutions that can meet clients' immediate and long-term hiring needs. We work with clients to understand their culture, create branded job writeups, provide a robust ATS and more -- all to reach one goal: help them to find and keep the best talent.
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Why Join Us
More great reasons to build a career home with us.
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Impact role
You'll make a large impact on this high visibility project, ensuring success in this important initiative and beyond. You'll help shape the QA function and other processes moving forward as you build strategic partnerships across the organization. When you find success in this role, the c-suite will know of your accomplishments.

Professional development
We offer learning and development opportunities through internal, external, and on-the-job training. In addition, we are constantly exploring new technologies, providing opportunities for everyone to keep their skills current.

Growth environment
The QA team is a great group of people who are interested in adopting best practices and learning from each other, and from you. Your guidance and direction, along with the participation of the team in coming up with better ways to work, could help take this team to the next level.

Make a difference
Imagine going to work every day to help others drive employee engagement and performance. It's as much a calling as it is a company because we ignite the inner accomplishment that drives pride, inspires others and makes work fun. Though you won't directly support employee engagement, your efforts will help make our work possible.

Get Rewarded
We practice what we preach by rewarding those that earn it. That means you. That means your team. That means everyone. At Engage2Excel we work hard, play hard and help the customer reap the success we all can enjoy.

Trifecta of organizational culture
Throughout Engage2Excel, we drive employee engagement and company success through three simple but powerful steps:
  • Living what we do.
    • Our work/life balance is founded on ownership, trust and respect.
    • We enjoy a fun, family-like atmosphere, even though we're miles apart.
  • Rewarding those who earn it.
    • Ours is a team environment with each playing an important role in delivering top-level service.
    • We challenge ourselves and encourage each other to grow professionally.
  • Seeking new ways to solve problems.
    • We are proud to do things differently because one size doesn't fit all.
    • We are passionate about process, feeling empowered to create it, fix it and make it happen.
Great compensation
In addition to a competitive salary, we offer comprehensive benefits that include medical, dental, and vision insurance; retirement savings plans; paid time off and more.

Pictured: CXS Onboard helps clients create a fulfilling candidate and employee experience with branded pre-boarding and onboarding programs designed to assimilate new employees into their culture quicker help employees become more productive in a shorter period.
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Explore the characteristics that will enable you to stand out.
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More About Your Requirements

Preferred but not required:
  • Experience establishing a new test organization including, defining, training, enforcing and executing standards and compliance, root cause analysis and defect prevention techniques, testing tool standards and reports, and QA knowledge management and training
  • Ability to create a Testing Architecture discipline and resources to lead test strategy development for enterprise and complex systems, define test environment and test data requirements, and develop and executes a global reliability and test strategy
Our preference is that you are based in the Montreal area, though we also will consider qualified candidates in other areas. If you are based remotely, you’ll need to travel to Montreal on occasion. You are expected to work during normal business hours Monday to Friday Eastern time; however, due to the project-oriented nature of the work and the globally distributed teams, you may occasionally work evenings or weekends to meet deadlines or solve unexpected technical problems.

More About Your Role 

You will spend most of your time at the strategy level, and your teams will do the hands-on QA work. It will be your task to establish and communicate corporate objectives and vision, to align the team around this vision in their day-to-day work, and to build a strategy that delivers quality software on time. You will also staff and train your team, report out routine software quality metrics, automate testing for every imaginable scenario, provide quality estimates on user stories/tasks, and participate in creating resource plans for budgeting.

Some of your specific tasks will be to:
  • Design, implement and manage the overall strategy for the Quality Assurance team.
  • Scope and manage the manual and automation effort with a focus on repeatable and efficient testing.
  • Create, measure, and report out key metrics for the performance of the QA team, as well as the quality and health of the various product lines.
  • Leverage resources to ensure adequate test coverage and establish best practices.
  • Lead multiple QA teams on the implementation of test strategies and set the team up for the future by bringing progressive testing concepts to our organization that focus on efficiency.
  • Lead the design and implementation of testing frameworks, test infrastructure and tools to perform full end-to-end testing of our software products.
  • Own the QA defect processes and documentation and ensure that a standard process is being followed across the organization, and that proper tooling and reporting are in place.
  • Act as a player/coach and bring leadership and guidance to the quality team across all facets of manual and automated testing efforts.
  • Collaborate with Development, Product Owners, and other stakeholders to deliver high-quality products and processes.
  • Understand business objectives and build alignment and buy-in across functional teams.
  • Motivate all team members to deliver high-quality projects within committed time and budget.
  • Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
  • Empower employees to take responsibility for their jobs and goals while delegating responsibility and expect accountability and regular feedback.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

More About Your Success

This role requires a strong leader who understands how to serve the team, help them succeed, and keep everyone working together. If you are accustomed to Agile Scrum methodology you’ll easily adapt to the style here. To excel in this role, you’ll need to have a collaborative nature, be able to work with different teams who use the QA resources, and communicate with other leaders who may give your team members direction, with product owners, and with other stakeholders.

You will need to ramp up your knowledge quickly to be able to make contributions. If you’re the right candidate for this role, you will take what the QA team learns and feed it back to the developers in a way that helps drive thoughts on shaping the product, usability, etc. Most of your time will be spent guiding the team on best practices as we move towards automation, so you’ll need to always be looking for the best plan, the best resource, etc.

Our ideal candidate for Manager of Quality Assurance will have:
  • Leadership: Others will look to you for guidance, mentoring, coaching, and training; you’ll need to be a strong decision maker
  • Strategy: Develop a strategy that the organization can benefit from, and execute on it, while remaining quality, cost, and security conscious
  • Meticulousness: Take a thorough and detail-oriented approach, while remaining organized; utilize strong time management skills to ensure reliable delivery
  • Imagination: Able to storyboard, extrapolate, and visualize; cognitive flexibly to transfer models of solutions from one situation/field to another; demonstrate multi-perspective thinking, lateral thinking, inductive thinking, out-of-the-box thinking, unstructured thinking; engage with creativity, idea initiation, and innovation
  • Systems-level perspective: Take a ‘big picture' view using holistic and multi-perspective thinking, knowledge integration, consideration for multilateral viewpoint, and user-centeredness
  • Application: Able to apply knowledge, and to integrate the application of knowledge, skills, and sense of responsibilities to new settings and complex problems
  • Technical competence: Solve any software-solvable problems using tools and techniques, and open-source software; knowledge of industry’s best practices and standards, appreciation of what is technically feasible
  • Analytical & problem-solving skills: Solution implementation and subsequent verification
  • Empathy: Able to put yourself in the perspective of others (“be the customer” mentality), and to give and receive constructive feedback to help others succeed as a team
  • Communication: Write and speak in a clear manner
Pictured: CXS Develop teaches essential managerial skills for getting employee recognition right in clients' workplaces. Our prescriptive learning and development tools help improve people managers’ skills and specific actions related to giving meaningful and authentic recognition on the job.
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Engage2Excel, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.