About the Position
Engage2Excel is actively looking for a dynamic person to join our Client Services department. This is a remote position; however, you will be required to attend in-person training at our office during your first two weeks of employment. We are always on the lookout for motivated Team members who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness! We rely on open-minded individuals, who will bring value to our organization. We offer a creative and enthusiastic work environment to encourage the open exchange of ideas and forward-thinking initiatives. If you believe this is you, we want you on board!
Key Roles & Responsibilities
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Own day-to-day customer satisfaction for assigned accounts by managing client relationships, resolving issues, handling escalations, and ensuring programs meet customer expectations.
-
Serve as the primary point of contact for clients and recipients, communicating on order status, returns, changes, inquiries, and issue resolution.
-
Proactively manage and monitor all aspects of customer programs, including data accuracy, reporting, surveys, website content, communications, and fulfillment timelines.
-
Oversee order lifecycle activities such as returns, replacements, substitutions, approvals, and coordination with production and purchasing teams to ensure timely and accurate delivery.
- Review and validate operational and financial outputs, including daily reports, backorders, holds, and customer invoices, ensuring accuracy and compliance with client requirements.
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
To be successful in this role, you will have:
- 3+ years of customer service experience required with proven ability to deliver a high degree of customer satisfaction.
- Proficiency in use of Microsoft, specifically Word, Excel and Outlook.
This position requires 3-6 months training to become proficient in all phases of job.
Why join the E2E Group? Top reasons to consider aligning your career with our company.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
- We care about your health and well-being and offer an employee assistance program, extended health care benefits.
- Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- A day off which promote community involvement
- We value Security, which is why we require applicants to complete a background check assessment.
- Our Employee Value Proposition ensures you work in an environment where passion meets purpose, innovation thrives, and every team member is empowered to make a meaningful impact.
About the Position
Engage2Excel is actively looking for a dynamic person to join our Client Services department. This is a remote position; however, you will be required to attend in-person training at our office during your first two weeks of employment. We are always on the lookout for motivated Team members who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness! We rely on open-minded individuals, who will bring value to our organization. We offer a creative and enthusiastic work environment to encourage the open exchange of ideas and forward-thinking initiatives. If you believe this is you, we want you on board!
Key Roles & Responsibilities
-
Own day-to-day customer satisfaction for assigned accounts by managing client relationships, resolving issues, handling escalations, and ensuring programs meet customer expectations.
-
Serve as the primary point of contact for clients and recipients, communicating on order status, returns, changes, inquiries, and issue resolution.
-
Proactively manage and monitor all aspects of customer programs, including data accuracy, reporting, surveys, website content, communications, and fulfillment timelines.
-
Oversee order lifecycle activities such as returns, replacements, substitutions, approvals, and coordination with production and purchasing teams to ensure timely and accurate delivery.
- Review and validate operational and financial outputs, including daily reports, backorders, holds, and customer invoices, ensuring accuracy and compliance with client requirements.
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
To be successful in this role, you will have:
- 3+ years of customer service experience required with proven ability to deliver a high degree of customer satisfaction.
- Proficiency in use of Microsoft, specifically Word, Excel and Outlook.
This position requires 3-6 months training to become proficient in all phases of job.
Why join the E2E Group? Top reasons to consider aligning your career with our company.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
- We care about your health and well-being and offer an employee assistance program, extended health care benefits.
- Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- A day off which promote community involvement
- We value Security, which is why we require applicants to complete a background check assessment.
- Our Employee Value Proposition ensures you work in an environment where passion meets purpose, innovation thrives, and every team member is empowered to make a meaningful impact.
