About the role
We are looking for an IT specialist, you will provide Service Desk support of IT services. This includes customer service, and support tracking documentation of IT services to include requests related to laptops and desktops, mobile devices, software installations, networking, and application support.
As part of your primary responsibilities, you will do the following:
- Provide desktop and computing support, train users, and diagnose / investigate problems
- Apply software and Hardware upgrades/security patches
- Printer/Copier support and Administration
- Shipping equipment installation and support
- Category 5/6 Cable management and rack installations
- Administration of Shortel VOIP phone system
- WebEx Teleconferencing support and Administration
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
To be successful in this role, you will have:
- Associates degree in Computer Science, or related major or commensurate work experience
- 3+ years working level experience in PC and user support
- 2+ years working experience in Network cable management and installations
- Basic understanding of Switches, routers and TCP /IP networking
- Advanced knowledge of PC support and Software installations
- Advanced knowledge working with CAT 5/6 cabling, and cable management installations
- Moderate knowledge of current networking fundamentals (TCP/IP, network layers, Ethernet)
Why join the Engage2excel Group? Top reasons to consider aligning your career with our company.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
- We care about your health and well-being and offer an employee assistance program, extended health care benefits.
- Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- A day off which promote community involvement
- We value Security, which is why we require applicants to complete a background check assessment.
Those who excel here are curious and enjoy learning and growing on an ongoing basis. Do you have the profile we're looking for? Apply now to join our team!
(*) Only successful candidates will be contacted. We will consider your CV for other positions.
About the role
We are looking for an IT specialist, you will provide Service Desk support of IT services. This includes customer service, and support tracking documentation of IT services to include requests related to laptops and desktops, mobile devices, software installations, networking, and application support.
As part of your primary responsibilities, you will do the following:
- Provide desktop and computing support, train users, and diagnose / investigate problems
- Apply software and Hardware upgrades/security patches
- Printer/Copier support and Administration
- Shipping equipment installation and support
- Category 5/6 Cable management and rack installations
- Administration of Shortel VOIP phone system
- WebEx Teleconferencing support and Administration
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
To be successful in this role, you will have:
- Associates degree in Computer Science, or related major or commensurate work experience
- 3+ years working level experience in PC and user support
- 2+ years working experience in Network cable management and installations
- Basic understanding of Switches, routers and TCP /IP networking
- Advanced knowledge of PC support and Software installations
- Advanced knowledge working with CAT 5/6 cabling, and cable management installations
- Moderate knowledge of current networking fundamentals (TCP/IP, network layers, Ethernet)
Why join the Engage2excel Group? Top reasons to consider aligning your career with our company.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
- We care about your health and well-being and offer an employee assistance program, extended health care benefits.
- Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- A day off which promote community involvement
- We value Security, which is why we require applicants to complete a background check assessment.
Those who excel here are curious and enjoy learning and growing on an ongoing basis. Do you have the profile we're looking for? Apply now to join our team!
(*) Only successful candidates will be contacted. We will consider your CV for other positions.
