If you have strong technical problem-solving skills along with a customer-service approach to supporting users, this position offers you some great opportunities. You will:

• Join a multi-country help desk team and provide front line support for users primarily on site in Bengaluru and, on occasion, other locations. Quick question for you - click here
• Expand your skills and experience; for example, you'll learn about vendor management and purchasing.
• Enjoy a hybrid schedule with two days in the office and three from home (although we'll look to you to be flexible as necessary).
• Showcase your potential to take on additional responsibilities and advance in our growing IT organization; we're committed to helping our employees grow and thrive.
• Become part of an organization that specializes in employee engagement. The expertise we provide our clients applies to our own team as well.

Engage2Excel helps human resources organizations create unique candidate and employee experiences from pre-hire to retirement. We know that engaging workplace experiences are essential for motivating employees to care more, work smarter and stay longer. We understand what employees really want because we look at the entire employee lifecycle through a scientific lens. We help more than 3,000 client partners in 100+ countries around the world leverage employee engagement to increase competitive advantage and improve bottom-line results.

To be a good fit for the IT Specialist opportunity, you will have:

• An associate's degree in a related field. Quick question for you - click here
• 2+ years’ experience in an IT helpdesk/operations environment.
• Knowledge of Microsoft operating systems and Office products including MS Exchange.
• Familiarity with basic hardware troubleshooting of PCs; experience with Dell computers is a plus.
• Basic understanding of networks and operating systems (Windows OS).
• Strong interpersonal skills and the ability to interact effectively with users.
• Excellent troubleshooting and analytical skills.
• The ability to work independently and also contribute actively to the larger help desk team.

Preferred but not required:

• A degree in Computer science.
• Experience repairing and troubleshooting Macs.
• Experience with LAN/WAN administration.

You will work typical business hours, and will need to be available to work weekends and outside normal business hours to assist in the resolution of unplanned and planned maintenance and to support end-users. You'll also participate in a 7x24 on-call rotation once every few weeks.

Video: Hinda Incentives, an Engage2Excel company located in Chicago, has been helping clients engage, inspire, and reward employees and customers for over 50 years. Our expertise, resources, and support help companies grow sales, engage employees, and create loyal customers, and help us value and show appreciation for our own employees.

Reporting to the Help Desk Manager, you will provide technical support and troubleshooting to end-users at both local and at remote locations on any technical issues including phone, network, operating system, physical device, portable device, MS Office, Office 365, and other software, virus and malware removal and escalate based on priority. This will include maintaining, monitoring and configuring backup software to ensure reliable recovery of company data. You'll also complete technical or administrative tasks as assigned by your supervisor. Quick question for you - click here

For the most part you will support about 50 users in Bengaluru, and sometimes users in other locations. Most requests through the ticket system, and you will reach out to the user, identify the problem and either fix it or escalate as necessary. Typical requests include sign-on issues, password resets, etc. In addition, our hope is that you become the main point of contact for local hardware suppliers, including ordering laptops and more.

More specifically, you will:

• Provide user and client support by installing, maintaining and troubleshooting malfunctions on computer hardware, software, networking, telecommunication, mobile devices, printers and audio/visual conferencing equipment. Log and track each request and maintain updated status via Intranet-based ticketing system.
• Work with vendors to support hardware and software. Research, recommend, negotiate and purchase network infrastructure hardware, software and services. Manage hardware and software maintenance agreements, license compliancy and service contract renewals.
• Upgrade, troubleshoot/resolve and maintain LAN/WAN hardware, software applications and operating systems in a heterogeneous environment including MS Windows OS for PCs and servers, and telecommunications.
• And more.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: CXS Recognize helps companies build the best recognition program that accelerates engagement, improves the employee experience and drives business results in one easy-to-use platform.