Please note that this position is
no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Client Support Coordinator
Canada
Engage2Excel is actively looking for a dynamic person to join our Client Services team. We are always on the lookout for motivated candidates who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness. We rely on open-minded individuals, who will bring value to our organization. We offer a creative and enthusiastic work environment to encourage the open exchange of ideas and forward-thinking initiatives. If you believe this is you, we want you on board!
*Work can be done remotely from anywhere in Canada*
MAJOR RESPONSIBILITIES/DUTIES:
1. Provide timely and ongoing support and assistance to recipients through emails in CRM.
Manage basic level of accounts based on size, SLAs, program rules and processes
2. Answer overflow of recipient enquiries from Call Center
3. Resolve problems within the order management process. Create technical tickets when
needed. Handle escalations from recipients to the Client Relationship & Program
Management Team as need be and within the escalation procedure timeline.
4. Manage redirects and escalate the Client Relationship Management group as need be
5. Manage product replacements & communication to recipients
6. Manage manual order processing
7. Process and email return forms (RMA)
8. Communicates discontinued/replacement products to client and recipients.
9. Complete invoicing based on schedule.
10. May be involved in client testing secondary browser
11. May have to unlock recipient accounts (ex. for Social Recognition Programs)
12. May perform other administrative duties.
WHAT'S IN IT FOR YOU?
- Become part of a group, which works in a highly creative environment where unity and teamwork are at the core of all operations.
- Be a part of a rapidly growing group and a positive environment.
- Social benefits.
WHAT TO BRING TO THE TABLE:
- Excellent interpersonal and communication skills to work within a team environment and collaborate with others;
- Critical thinking and analysis skills to determine areas of improvement and to recommend actionable improvements;
- Mastery in analyzing business, technical, and functional needs and requirements;
- Strong attention to detail to identify, record, and prioritize issues as they arise;
- Solid report writing skills and command of written communication;
- Ability in common business applications (i.e. Microsoft Word, Excel, Outlook);
- Excellent typing skills and the ability to multi-task;
- Ability to work in a fast-paced environment;
- Time-management and organization skills;
- Very good analytical skills and problem-solving abilities;
- Customer-oriented, tact, and courtesy;
- You demonstrate a positive “can do” attitude and a flexible approach;
- Excellent verbal and written communication skills.
- Language: fluent in English is a must
This is an exceptional opportunity, for the right person, to work for a great company that offers leading recognition solutions with a full range of benefits.
Job Types: Full-time, Permanent (7.5 hours per day)
Other Benefits:
Company organized ongoing social activities, offer a complete group insurance plan, RRSP, work-life balance, flexible PTO, sick days, possibility to access to an on-site gym, ongoing training & development programs, discounted or free food, Employee and Family Assistance Program, on-site parking, casual dress code, and many more.
Engage2Excel, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.
** Only selected applications that meet the requirements of the role will be contacted **
Engage2Excel is actively looking for a dynamic person to join our Client Services team. We are always on the lookout for motivated candidates who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness. We rely on open-minded individuals, who will bring value to our organization. We offer a creative and enthusiastic work environment to encourage the open exchange of ideas and forward-thinking initiatives. If you believe this is you, we want you on board!
*Work can be done remotely from anywhere in Canada*
MAJOR RESPONSIBILITIES/DUTIES:
1. Provide timely and ongoing support and assistance to recipients through emails in CRM.
Manage basic level of accounts based on size, SLAs, program rules and processes
2. Answer overflow of recipient enquiries from Call Center
3. Resolve problems within the order management process. Create technical tickets when
needed. Handle escalations from recipients to the Client Relationship & Program
Management Team as need be and within the escalation procedure timeline.
4. Manage redirects and escalate the Client Relationship Management group as need be
5. Manage product replacements & communication to recipients
6. Manage manual order processing
7. Process and email return forms (RMA)
8. Communicates discontinued/replacement products to client and recipients.
9. Complete invoicing based on schedule.
10. May be involved in client testing secondary browser
11. May have to unlock recipient accounts (ex. for Social Recognition Programs)
12. May perform other administrative duties.
WHAT'S IN IT FOR YOU?
- Become part of a group, which works in a highly creative environment where unity and teamwork are at the core of all operations.
- Be a part of a rapidly growing group and a positive environment.
- Social benefits.
WHAT TO BRING TO THE TABLE:
- Excellent interpersonal and communication skills to work within a team environment and collaborate with others;
- Critical thinking and analysis skills to determine areas of improvement and to recommend actionable improvements;
- Mastery in analyzing business, technical, and functional needs and requirements;
- Strong attention to detail to identify, record, and prioritize issues as they arise;
- Solid report writing skills and command of written communication;
- Ability in common business applications (i.e. Microsoft Word, Excel, Outlook);
- Excellent typing skills and the ability to multi-task;
- Ability to work in a fast-paced environment;
- Time-management and organization skills;
- Very good analytical skills and problem-solving abilities;
- Customer-oriented, tact, and courtesy;
- You demonstrate a positive “can do” attitude and a flexible approach;
- Excellent verbal and written communication skills.
- Language: fluent in English is a must
This is an exceptional opportunity, for the right person, to work for a great company that offers leading recognition solutions with a full range of benefits.
Job Types: Full-time, Permanent (7.5 hours per day)
Other Benefits:
Company organized ongoing social activities, offer a complete group insurance plan, RRSP, work-life balance, flexible PTO, sick days, possibility to access to an on-site gym, ongoing training & development programs, discounted or free food, Employee and Family Assistance Program, on-site parking, casual dress code, and many more.
Engage2Excel, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.
** Only selected applications that meet the requirements of the role will be contacted **