Please note that this position is
no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Program Manager
QC - Montreal or Remote
Engage2Excel is actively looking for a dynamic person to join our Client Services team. You will be handling the daily program management throughout the program life cycle. This includes managing the daily order release & monitor calendar of events. You will be responsible to respond to all inquiries with efficiency and appropriate urgency through the CSM system within the set standard Service Level Agreement. This will bring you to liaise with internal departments to ensure client orders are fulfilled effectively and timely. From time to time, you will investigate and follow up questions and/or problems using the right communication channel.
*In light of the current pandemic situation, training and work will be done remotely until further notice.
MAJOR RESPONSIBILITIES/DUTIES:
- Manage the tactical relationship (D2D contact)
- Manage eligibility, order status, returns, and general information about employee activity for all programs
- Handle Fresh Desk Program Management & Knowledge Base inputs - Maintain/edit call center white sheet documents
- Responsable for program changes: Manage content & program changes with our internal ticketing systems for all cross-functional requests
- Manage day-to-day action lists for client calls, manage & schedule calls
- Monitor calendar of events - Manage timeline for annual/semi-annual/etc. budget spreadsheets; budget adjustments for performance programs and general assistance with program reporting, banquet events
- Handle all daily order release, point loads; and special email merges
- Assist with gathering information for quarterly/annual internal budget exercise; and keeps CSM looped into any escalated issues.
- Manage reporting.
- Provide training as assigned by CSM
- Coordinate invoicing and billing reconciliation which include working with our Finance and AP/Accounting department
- Provide final approval of participant auto-responder emails content
- Coordinate data Load validation process – IT loads
- Update PSS/system for contact and/or billing changes
WHAT'S IN IT FOR YOU?
- Become part of a group, which works in a highly creative environment where unity and teamwork is at the core of all operations!
- Be a part of a rapidly growing group and a positive environment!
WHAT TO BRING TO THE TABLE.
- Experience: A minimum of 1 to 3 years of relevant experience
- Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Good verbal and written communication skills
- Team work; Customer oriented; Tactfulness and courtesy
- Good decision Making/Judgment; Good Problem-Solving skills
- Continuous improvement mindset; Some level of innovation/creativity
- Detail-Oriented, Time Management, Organizational Skills
- Ability to handle high volumes, fluctuating workloads and multiple priorities within set time constraints. Greater independence of actions – level of autonomy
- You demonstrate a positive “can do” attitude and a flexible approach
- Language: French or English (Intermediate)
Job Types: Full-time, Regular (7.5 hours per day Monday through Friday)
Other Benefits:
Ongoing social activities, we offer a complete group insurance plan, RRSP, work-life balance, PTO, sick days, possibility to access to an on-site gym, ongoing training & development programs, discounted or free food, Employee and Family Assistance Program, on-site parking, casual dress code, Personal Protective Equipment and many more.
** Only selected applications that meet the requirements of the role will be contacted **
Engage2Excel is actively looking for a dynamic person to join our Client Services team. You will be handling the daily program management throughout the program life cycle. This includes managing the daily order release & monitor calendar of events. You will be responsible to respond to all inquiries with efficiency and appropriate urgency through the CSM system within the set standard Service Level Agreement. This will bring you to liaise with internal departments to ensure client orders are fulfilled effectively and timely. From time to time, you will investigate and follow up questions and/or problems using the right communication channel.
*In light of the current pandemic situation, training and work will be done remotely until further notice.
MAJOR RESPONSIBILITIES/DUTIES:
- Manage the tactical relationship (D2D contact)
- Manage eligibility, order status, returns, and general information about employee activity for all programs
- Handle Fresh Desk Program Management & Knowledge Base inputs - Maintain/edit call center white sheet documents
- Responsable for program changes: Manage content & program changes with our internal ticketing systems for all cross-functional requests
- Manage day-to-day action lists for client calls, manage & schedule calls
- Monitor calendar of events - Manage timeline for annual/semi-annual/etc. budget spreadsheets; budget adjustments for performance programs and general assistance with program reporting, banquet events
- Handle all daily order release, point loads; and special email merges
- Assist with gathering information for quarterly/annual internal budget exercise; and keeps CSM looped into any escalated issues.
- Manage reporting.
- Provide training as assigned by CSM
- Coordinate invoicing and billing reconciliation which include working with our Finance and AP/Accounting department
- Provide final approval of participant auto-responder emails content
- Coordinate data Load validation process – IT loads
- Update PSS/system for contact and/or billing changes
WHAT'S IN IT FOR YOU?
- Become part of a group, which works in a highly creative environment where unity and teamwork is at the core of all operations!
- Be a part of a rapidly growing group and a positive environment!
WHAT TO BRING TO THE TABLE.
- Experience: A minimum of 1 to 3 years of relevant experience
- Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Good verbal and written communication skills
- Team work; Customer oriented; Tactfulness and courtesy
- Good decision Making/Judgment; Good Problem-Solving skills
- Continuous improvement mindset; Some level of innovation/creativity
- Detail-Oriented, Time Management, Organizational Skills
- Ability to handle high volumes, fluctuating workloads and multiple priorities within set time constraints. Greater independence of actions – level of autonomy
- You demonstrate a positive “can do” attitude and a flexible approach
- Language: French or English (Intermediate)
Job Types: Full-time, Regular (7.5 hours per day Monday through Friday)
Other Benefits:
Ongoing social activities, we offer a complete group insurance plan, RRSP, work-life balance, PTO, sick days, possibility to access to an on-site gym, ongoing training & development programs, discounted or free food, Employee and Family Assistance Program, on-site parking, casual dress code, Personal Protective Equipment and many more.
** Only selected applications that meet the requirements of the role will be contacted ** 
