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Client Support Coordinator
KA - Bengaluru
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About the role
Engage2Excel is actively looking for a dynamic person to join our Client Services team in India (Bangalore location). We are always on the lookout for motivated candidates who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness. We rely on open-minded individuals, who will bring value to our organization.
Key Roles & Responsibilities
Provide timely and ongoing support and assistance to recipients through emails in Fresh Desk as well as account inboxes. Manage advanced level of accounts based on size, SLAs, program rules and processes.
Answer overflow of recipient of recipient inquires from Call Center
Resolve problems within the order management process. Create technical tickets when needed. Handle escalations from recipients to the Client Relationship & Program
Manage redirects and escalate the Client Relationship Management group as need be
Manage product replacements, communication to recipients & manual order processing
Communicates discontinued/replacement products to client and recipients.
May be involved in client testing secondary browser & may have to unlock recipient accounts (ex. for Social Recognition Programs)
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
To be successful in this role, you will have:
Bachelor degree or equivalent
1-2 years’ related experience in client services
Knowledge of Microsoft Office, specifically Word, Excel and Outlook
Problem Solving skills
Ability to effectively work individually or in a team environment
Excellent communication skills, both verbal and written
Why join the E2E Group? Top reasons to consider aligning your career with our company.
We have a great team, and we work hard together toward common goals and with a passion for excellence.
We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
We care about your health and well-being and offer an employee assistance program, extended health care benefits.
Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
A day off which promote community involvement
We value Security, which is why we require applicants to complete a background check assessment.
Those who excel here are curious and enjoy learning and growing on an ongoing basis. Do you have the profile we're looking for? Apply now to join our team!
(*) Only successful candidates will be contacted. We will consider your CV for other positions!
About the role
Engage2Excel is actively looking for a dynamic person to join our Client Services team in India (Bangalore location). We are always on the lookout for motivated candidates who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness. We rely on open-minded individuals, who will bring value to our organization.
Key Roles & Responsibilities
Provide timely and ongoing support and assistance to recipients through emails in Fresh Desk as well as account inboxes. Manage advanced level of accounts based on size, SLAs, program rules and processes.
Answer overflow of recipient of recipient inquires from Call Center
Resolve problems within the order management process. Create technical tickets when needed. Handle escalations from recipients to the Client Relationship & Program
Manage redirects and escalate the Client Relationship Management group as need be
Manage product replacements, communication to recipients & manual order processing
Communicates discontinued/replacement products to client and recipients.
May be involved in client testing secondary browser & may have to unlock recipient accounts (ex. for Social Recognition Programs)
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
To be successful in this role, you will have:
Bachelor degree or equivalent
1-2 years’ related experience in client services
Knowledge of Microsoft Office, specifically Word, Excel and Outlook
Problem Solving skills
Ability to effectively work individually or in a team environment
Excellent communication skills, both verbal and written
Why join the E2E Group? Top reasons to consider aligning your career with our company.
We have a great team, and we work hard together toward common goals and with a passion for excellence.
We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
We care about your health and well-being and offer an employee assistance program, extended health care benefits.
Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
A day off which promote community involvement
We value Security, which is why we require applicants to complete a background check assessment.
Those who excel here are curious and enjoy learning and growing on an ongoing basis. Do you have the profile we're looking for? Apply now to join our team!
(*) Only successful candidates will be contacted. We will consider your CV for other positions!
Engage2Excel, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at asysimwange@engage2excel.com.
