Customer Service Agent - Night Shift - Work From Home
Greater Montreal Area, Quebec
ABOUT THE POSITION:
Engage2Excel is actively looking for a dynamic person to join our Contact Center team to fill a night shift position. The candidate must reside in Canada and ideally in the Greater Montreal Area. We are always on the lookout for motivated team members who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness! We rely on open-minded individuals, who will bring value to our organization. We offer a creative and enthusiastic work environment to encourage the open exchange of ideas and forward-thinking initiatives. If you believe this is you, we want you on board!
MAJOR RESPONSIBILITIES/DUTIES:
- Assisting customers, receiving and processing requests based on designated program specifications via phone and/or our ticketing systems.
- Interact with customers to provide information and/or technical assistance in response to inquiries about their accounts, orders, websites, products, shipping instructions, and more.
- Coordinate shipment and returns.
- May perform other clerical duties such as writing letters, printing, filling and folding, etc.
WHAT'S IN IT FOR YOU?
- Become part of a group, which works in a highly creative environment where unity and teamwork are at the core of all operations.
- Be a part of a rapidly growing group and a positive environment.
WHAT TO BRING TO THE TABLE:
- Experience: 6 months to one year experience in a customer service environment;
- Ability in common business applications (i.e. Microsoft Word, Excel, Outlook);
- Excellent typing skills and the ability to multi-task;
REQUIRED LANGUAGES:
- French and English are a must (The candidate needs to have excellent English communication as she/he will be dealing with clients inside & outside of Quebec)
JOB TYPE: Full-Time 37.5 hours from 11:00PM to 7:30AM
OTHER BENEFITS:
Company organized ongoing social activities, a complete group insurance plan, RRSP, work-life balance, flexible PTO, sick days, possibility to access to an on-site gym, ongoing training & development programs, Employee and Family Assistance Program, on-site parking, casual dress code, and many more.
** Only selected applications that meet the requirements of the role will be contacted **
ABOUT THE POSITION:
Engage2Excel is actively looking for a dynamic person to join our Contact Center team to fill a night shift position. The candidate must reside in Canada and ideally in the Greater Montreal Area. We are always on the lookout for motivated team members who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness! We rely on open-minded individuals, who will bring value to our organization. We offer a creative and enthusiastic work environment to encourage the open exchange of ideas and forward-thinking initiatives. If you believe this is you, we want you on board!
MAJOR RESPONSIBILITIES/DUTIES:
- Assisting customers, receiving and processing requests based on designated program specifications via phone and/or our ticketing systems.
- Interact with customers to provide information and/or technical assistance in response to inquiries about their accounts, orders, websites, products, shipping instructions, and more.
- Coordinate shipment and returns.
- May perform other clerical duties such as writing letters, printing, filling and folding, etc.
WHAT'S IN IT FOR YOU?
- Become part of a group, which works in a highly creative environment where unity and teamwork are at the core of all operations.
- Be a part of a rapidly growing group and a positive environment.
WHAT TO BRING TO THE TABLE:
- Experience: 6 months to one year experience in a customer service environment;
- Ability in common business applications (i.e. Microsoft Word, Excel, Outlook);
- Excellent typing skills and the ability to multi-task;
REQUIRED LANGUAGES:
- French and English are a must (The candidate needs to have excellent English communication as she/he will be dealing with clients inside & outside of Quebec)
JOB TYPE: Full-Time 37.5 hours from 11:00PM to 7:30AM
OTHER BENEFITS:
Company organized ongoing social activities, a complete group insurance plan, RRSP, work-life balance, flexible PTO, sick days, possibility to access to an on-site gym, ongoing training & development programs, Employee and Family Assistance Program, on-site parking, casual dress code, and many more.
** Only selected applications that meet the requirements of the role will be contacted **
