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no longer available.
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Custom Orders Coordinator
QC - Montreal
About the role
We’re looking for a Custom Orders Coordinator. You will be responsible for administration of custom orders for the Engage2Excel Canada Boutique account(s) and Engage2Excel US manufacturing. You will be required to efficiently work with our internal and external customers to fulfill customs orders, assist in maintaining and nurturing client long-term business partnership while identifying opportunities to provide additional services and support & participate in the establishment of customers’ current and future needs. Perform a variety of administration tasks. If you have relevant experience and a willingness to learn and contribute to a global industry leader, this position offers exciting opportunities.
Performance Competencies / Criteria:
- Quality of work; Quality interactions with internal and external contacts to achieve defined goals
- Consistently successful event and project management
- Respond to client inquiries in a timely manner
As part of your primary responsibilities, you will:
- Perform data entry on Boutique orders
- Provide client service for boutique order over the phone and through emails
- Keep track of order progress and follow-ups
- Support the Engraving department with engraving file creation and modification.
- Creation of work orders
- Orders troubleshooting, returns and replacements
- Customer service – internal and external clients
- Various administrative tasks as requested by the General Manager and the Manufacturing Director
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
To be successful in this role, you will have:
- Minimum 1 to 3 years of related experience required
- Familiar with standard concepts, practices and procedures within his/her environment
- College degree in merchandising or related fields
- Experience and ability in common business applications (i.e. Microsoft Word and Excel) and in-house systems (RCA, Dynamics)
- Basic knowledge of field’s concepts and practices within his/her unit
- Excellent verbal and written communication skills
Language:
Bilingual (intermediate level)- English language is required as you will be dealing with our Custom Orders from our US division.
Why join the Engage2Excel team? Top reasons to consider aligning your career with our company.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
- We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits and long and short-term disability coverage.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- Dynamic and fast-paced environment
- A day off which promote community involvement
- If based in Quebec, you will be able to access our telemedicine services, preferential banking service, Collective RRSP. If in the US, we offer a complete 401K program.
- We value Security, which is why we require applicants to complete a background check assessment.
We understand that there will be a learning curve as you get up to speed with our business. At the same time, we’re looking for someone who is eager to jump into their role, working independently while also serving as a strong team member. Those who excel here are curious and enjoy learning and growing on an ongoing basis. Do you have the profile we're looking for? Apply now to join our team!
(*) Only successful candidates will be contacted. We will consider your CV for other positions.
About the role
We’re looking for a Custom Orders Coordinator. You will be responsible for administration of custom orders for the Engage2Excel Canada Boutique account(s) and Engage2Excel US manufacturing. You will be required to efficiently work with our internal and external customers to fulfill customs orders, assist in maintaining and nurturing client long-term business partnership while identifying opportunities to provide additional services and support & participate in the establishment of customers’ current and future needs. Perform a variety of administration tasks. If you have relevant experience and a willingness to learn and contribute to a global industry leader, this position offers exciting opportunities.
Performance Competencies / Criteria:
- Quality of work; Quality interactions with internal and external contacts to achieve defined goals
- Consistently successful event and project management
- Respond to client inquiries in a timely manner
As part of your primary responsibilities, you will:
- Perform data entry on Boutique orders
- Provide client service for boutique order over the phone and through emails
- Keep track of order progress and follow-ups
- Support the Engraving department with engraving file creation and modification.
- Creation of work orders
- Orders troubleshooting, returns and replacements
- Customer service – internal and external clients
- Various administrative tasks as requested by the General Manager and the Manufacturing Director
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
To be successful in this role, you will have:
- Minimum 1 to 3 years of related experience required
- Familiar with standard concepts, practices and procedures within his/her environment
- College degree in merchandising or related fields
- Experience and ability in common business applications (i.e. Microsoft Word and Excel) and in-house systems (RCA, Dynamics)
- Basic knowledge of field’s concepts and practices within his/her unit
- Excellent verbal and written communication skills
Language:
Bilingual (intermediate level)- English language is required as you will be dealing with our Custom Orders from our US division.
Why join the Engage2Excel team? Top reasons to consider aligning your career with our company.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
- We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits and long and short-term disability coverage.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- Dynamic and fast-paced environment
- A day off which promote community involvement
- If based in Quebec, you will be able to access our telemedicine services, preferential banking service, Collective RRSP. If in the US, we offer a complete 401K program.
- We value Security, which is why we require applicants to complete a background check assessment.
We understand that there will be a learning curve as you get up to speed with our business. At the same time, we’re looking for someone who is eager to jump into their role, working independently while also serving as a strong team member. Those who excel here are curious and enjoy learning and growing on an ongoing basis. Do you have the profile we're looking for? Apply now to join our team!
(*) Only successful candidates will be contacted. We will consider your CV for other positions.
