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Client Support Coordinator
QC - Montreal or Remote
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This position's primarily responsibility is to support a team of three Client Service Managers in taking care of a group of critical programs. The tasks will range from second-level customer escalations to invoicing to working on special projects.
Key Responsibilities
Responds to second level escalations/inquiries flagged by contact center in a timely manner.
Clearly communicates new incoming issues with internal client service team that require resolution strategy.
Manages day-to-day functions that are required for program(s).
Updates any program documentation that is in need of being updated due to adjustments within program.
Qualifications
Minimum Requirements:
High school diploma or equivalent
Excellent English communicator (The candidate needs to speak and write English excellently as he/she will be dealing with external clients in the US)
Good working knowledge of Excel, PowerPoint and Word
Client-focused
Very well organized and energetic
Desired Behaviors
Customer Service - Pleasant and helpful communicator who wants to assist customers find resolution to their issues.
Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback.
Quality Management - Demonstrates accuracy and thoroughness.
Desired Outcomes
Ability to juggle multiple requests at one time
Capable of recognizing urgencies that might need to go to the top of the "to-do" list
Enjoys working in a team environment
Willing to learn new things on a fairly regular basis
This position's primarily responsibility is to support a team of three Client Service Managers in taking care of a group of critical programs. The tasks will range from second-level customer escalations to invoicing to working on special projects.
Key Responsibilities
Responds to second level escalations/inquiries flagged by contact center in a timely manner.
Clearly communicates new incoming issues with internal client service team that require resolution strategy.
Manages day-to-day functions that are required for program(s).
Updates any program documentation that is in need of being updated due to adjustments within program.
Qualifications
Minimum Requirements:
High school diploma or equivalent
Excellent English communicator (The candidate needs to speak and write English excellently as he/she will be dealing with external clients in the US)
Good working knowledge of Excel, PowerPoint and Word
Client-focused
Very well organized and energetic
Desired Behaviors
Customer Service - Pleasant and helpful communicator who wants to assist customers find resolution to their issues.
Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback.
Quality Management - Demonstrates accuracy and thoroughness.
Desired Outcomes
Ability to juggle multiple requests at one time
Capable of recognizing urgencies that might need to go to the top of the "to-do" list
Enjoys working in a team environment
Willing to learn new things on a fairly regular basis
Engage2Excel, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at asysimwange@engage2excel.com.
