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Program Manager
QC - Montreal or Remote
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This position is primarily responsible for managing a critical program by being a point-of-contact for escalations coming in from client and other HR contacts. Building strong relationships with these external actors is a key strategy required to deliver a successful program.
Key Responsibilities
Responds to escalations/inquiries in a timely manner.
Works with all internal teams to troubleshoot and resolves issues impacting program or its customers.
Manages weekly client meetings with takeaways that require to be actioned.
Prepares and presents quarterly SLAs with client.
Guides client service support team in helping deliver a successful program.
Ensures program documentation is updated with any changes occurring in program.
Qualifications
Minimum Requirements:
High school diploma or equivalent
Excellent English communicator (The candidate needs to speak and write English excellently as he/she will be dealing with external clients in the US)
Strong working knowledge in Excel - good working knowledge of PowerPoint and Word
Client-focused
Very well organized and energetic
Desired Behaviors
Problem Solving - Identifies and resolves problems in a timely manner.
Project Management - Coordinates projects.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
Interpersonal - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback.
Quality Management - Demonstrates accuracy and thoroughness.
Desired Outcomes
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Eagerly capable in navigating new challenges
Problem Solver that leverages internal relationships well
This position is primarily responsible for managing a critical program by being a point-of-contact for escalations coming in from client and other HR contacts. Building strong relationships with these external actors is a key strategy required to deliver a successful program.
Key Responsibilities
Responds to escalations/inquiries in a timely manner.
Works with all internal teams to troubleshoot and resolves issues impacting program or its customers.
Manages weekly client meetings with takeaways that require to be actioned.
Prepares and presents quarterly SLAs with client.
Guides client service support team in helping deliver a successful program.
Ensures program documentation is updated with any changes occurring in program.
Qualifications
Minimum Requirements:
High school diploma or equivalent
Excellent English communicator (The candidate needs to speak and write English excellently as he/she will be dealing with external clients in the US)
Strong working knowledge in Excel - good working knowledge of PowerPoint and Word
Client-focused
Very well organized and energetic
Desired Behaviors
Problem Solving - Identifies and resolves problems in a timely manner.
Project Management - Coordinates projects.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
Interpersonal - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback.
Quality Management - Demonstrates accuracy and thoroughness.
Desired Outcomes
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Eagerly capable in navigating new challenges
Problem Solver that leverages internal relationships well
Engage2Excel, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at asysimwange@engage2excel.com.
