Customer Service Agent
Greater Montreal Area, Quebec
About the Position
Engage2Excel is actively looking for a dynamic person to join our Contact Center team to fill a position for a Full Time job. The candidate must reside in Canada. We are always on the lookout for motivated team members who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness! We rely on open-minded individuals, who will bring value to our organization. We offer a creative and enthusiastic work environment to encourage the open exchange of ideas and forward-thinking initiatives. If you believe this is you, we want you on board!
MAJOR RESPONSIBILITIES/DUTIES:
- Assisting customers, receiving and processing requests based on designated program specifications via phone and/or our ticketing systems.
- Interact with customers to provide information and/or technical assistance in response to inquiries about their accounts, orders, websites, products, shipping instructions, and more.
- Coordinate shipment and returns.
- May perform other clerical duties such as writing letters, printing, filling and folding, etc.
WHAT'S IN IT FOR YOU?
- Become part of a group, which works in a highly creative environment where unity and teamwork are at the core of all operations.
- Be a part of a rapidly growing group and a positive environment.
WHAT TO BRING TO THE TABLE:
- Experience: 6 months to one year experience in a customer service environment;
- Ability in common business applications (i.e. Microsoft Word, Excel, Outlook);
- Excellent typing skills and the ability to multi-task;
Languages:
- French and English are a must(The candidate needs to have excellent English communication as she/he will be dealing with clients inside & outside of Quebec)
Job Types: Full-Time 37.5 hours
Other Benefits:
Company organized ongoing social activities, a complete group insurance plan, RRSP, work-life balance, flexible PTO, sick days, possibility to access to an on-site gym, ongoing training & development programs, Employee and Family Assistance Program, on-site parking, casual dress code, and many more.
** Only selected applications that meet the requirements of the role will be contacted **
About the Position
Engage2Excel is actively looking for a dynamic person to join our Contact Center team to fill a position for a Full Time job. The candidate must reside in Canada. We are always on the lookout for motivated team members who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness! We rely on open-minded individuals, who will bring value to our organization. We offer a creative and enthusiastic work environment to encourage the open exchange of ideas and forward-thinking initiatives. If you believe this is you, we want you on board!
MAJOR RESPONSIBILITIES/DUTIES:
- Assisting customers, receiving and processing requests based on designated program specifications via phone and/or our ticketing systems.
- Interact with customers to provide information and/or technical assistance in response to inquiries about their accounts, orders, websites, products, shipping instructions, and more.
- Coordinate shipment and returns.
- May perform other clerical duties such as writing letters, printing, filling and folding, etc.
WHAT'S IN IT FOR YOU?
- Become part of a group, which works in a highly creative environment where unity and teamwork are at the core of all operations.
- Be a part of a rapidly growing group and a positive environment.
WHAT TO BRING TO THE TABLE:
- Experience: 6 months to one year experience in a customer service environment;
- Ability in common business applications (i.e. Microsoft Word, Excel, Outlook);
- Excellent typing skills and the ability to multi-task;
Languages:
- French and English are a must(The candidate needs to have excellent English communication as she/he will be dealing with clients inside & outside of Quebec)
Job Types: Full-Time 37.5 hours
Other Benefits:
Company organized ongoing social activities, a complete group insurance plan, RRSP, work-life balance, flexible PTO, sick days, possibility to access to an on-site gym, ongoing training & development programs, Employee and Family Assistance Program, on-site parking, casual dress code, and many more.
** Only selected applications that meet the requirements of the role will be contacted **
