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Assistant Program Manager
NC - Mooresville
Job Location: Mooresville, NC
Department: Client Services
FLSA Code: Non-Exempt/FT
Job Purpose
Assist in the day-to-day functions involved in an Account Manager’s office.
Key Responsibilities & Authorities
- Back-up and assist Account Managers. Must be able to multitask as coverage could be multiple offices due to workloads and vacation
- Back-up for Switchboard - Cover breaks, lunches and PTO
- Process reports: 549, Exceptions, CSR Notes, Call Center Issues, RGA, etc.
- Assist Account Managers with order entry, changing addresses, resending solicitations, inactivating recipients, RGA resolution, recipient contact, call center issue resolution, eSurvey resolution and other special projects.
- Order Entry in JDE to include Teams, Non-Teams, Employee Purchases, Sales Rep sample orders.
- Monitor availability of replacement items
- Proficient knowledge of JDE, Professional, P360 and Enterprise systems for coverage purposes
Qualifications
Education/Experience:
- High School Diploma required. Additional 1-2 years of specialized schooling preferred.
- 1+ years of customer service experience required with proven ability to deliver a high degree of customer satisfaction
- Proficient in use of Microsoft, specifically Word, Excel and Outlook
- This position requires 8-12 months training to become proficient in all phases of job
Specific Skills, Knowledge and Abilities Preferred
- Requires constant contact with customers, sales reps and other departments furnishing or obtaining information
- Requires excellent verbal and written communication skills
- Proficient typing skills
Desired Behaviors
- Outstanding Customer Service Skills
- Works independently, with general supervision. Is expected to determine how to accomplish the work assignments
- Prioritization skills required
- High alertness and constant attention is required
- Works with confidential data. A average degree of discretion is required
- Requires accuracy in performing all functions
- Handles situations in a calm, objective manner. High degree of tact and diplomacy required since dealing directly with callers in potential demanding and difficult situations
- Problem solving, analytical skills and discretionary judgement are necessary in making decisions
Desired Outcomes
Professionalism and accuracy in all areas of job function. Multi-tasking necessary. Excellent customer service skills.
Working Conditions
- Office – climate controlled
- Potential for overtime required based on workloads
Physical Requirements
- Sitting 8 hours per day
- Standing & walking 0-2 hours per day
- Mental & Visual Alertness required. High concentration required for sustained periods of time
- Ability to hear through oral communication both in person and on the phone
- Ability to see and accurately read computer reports, emails, etc.
- Ability to speak to customers, sales representatives and coworkers both in person and via phone in a courteous manner
- <5% of job requires reaching, bending, twisting, stooping, kneeling, crouching and climbing
- <55 of job requires lifting up to 40 pounds
Job Location: Mooresville, NC
Department: Client Services
FLSA Code: Non-Exempt/FT
Job Purpose
Assist in the day-to-day functions involved in an Account Manager’s office.
Key Responsibilities & Authorities
- Back-up and assist Account Managers. Must be able to multitask as coverage could be multiple offices due to workloads and vacation
- Back-up for Switchboard - Cover breaks, lunches and PTO
- Process reports: 549, Exceptions, CSR Notes, Call Center Issues, RGA, etc.
- Assist Account Managers with order entry, changing addresses, resending solicitations, inactivating recipients, RGA resolution, recipient contact, call center issue resolution, eSurvey resolution and other special projects.
- Order Entry in JDE to include Teams, Non-Teams, Employee Purchases, Sales Rep sample orders.
- Monitor availability of replacement items
- Proficient knowledge of JDE, Professional, P360 and Enterprise systems for coverage purposes
Qualifications
Education/Experience:
- High School Diploma required. Additional 1-2 years of specialized schooling preferred.
- 1+ years of customer service experience required with proven ability to deliver a high degree of customer satisfaction
- Proficient in use of Microsoft, specifically Word, Excel and Outlook
- This position requires 8-12 months training to become proficient in all phases of job
Specific Skills, Knowledge and Abilities Preferred
- Requires constant contact with customers, sales reps and other departments furnishing or obtaining information
- Requires excellent verbal and written communication skills
- Proficient typing skills
Desired Behaviors
- Outstanding Customer Service Skills
- Works independently, with general supervision. Is expected to determine how to accomplish the work assignments
- Prioritization skills required
- High alertness and constant attention is required
- Works with confidential data. A average degree of discretion is required
- Requires accuracy in performing all functions
- Handles situations in a calm, objective manner. High degree of tact and diplomacy required since dealing directly with callers in potential demanding and difficult situations
- Problem solving, analytical skills and discretionary judgement are necessary in making decisions
Desired Outcomes
Professionalism and accuracy in all areas of job function. Multi-tasking necessary. Excellent customer service skills.
Working Conditions
- Office – climate controlled
- Potential for overtime required based on workloads
Physical Requirements
- Sitting 8 hours per day
- Standing & walking 0-2 hours per day
- Mental & Visual Alertness required. High concentration required for sustained periods of time
- Ability to hear through oral communication both in person and on the phone
- Ability to see and accurately read computer reports, emails, etc.
- Ability to speak to customers, sales representatives and coworkers both in person and via phone in a courteous manner
- <5% of job requires reaching, bending, twisting, stooping, kneeling, crouching and climbing
- <55 of job requires lifting up to 40 pounds